The workmen were very experienced. Customer service people were very nice but at times hard to reach. Satisfied with work.
Installers were good product is good,had a squeak in the floor ,it was taking care of.
Lack of communication, lack of coordination. The project took over 2 months to complete and when it was FINALLY done, the installer wanted final payment that day. This was a very straightforward and simplistic job. Considering what we paid, I feel we paid too much and were not treated appropriately. I will not under any circumstances ever use or recommend this company to anyone. We likely could have used another company, had the job completed much sooner and for a more reasonable price. Make things right??? Good question........
I am very pleased with my choice of flooring and the beautiful installation completed.
quality material and experience workers
The sales person was more than helpful before work was done, during the time work was being done and shortly afterward while I was continuing to request Floor Coverings International Brandywine restore the lighting in the basement which had become disconnected somehow while flooring was being installed. I was working in the basement when it went out. Continually she reassured me Ed would see to it that the lighting was reestablished for me. However, my last communication to her received no response and the lighting has not been restored which means I am unable to work in the basement. This is a big problem. If indeed the basement lighting had been restored as promised, my review would be at level 10. ... Rhoda May, New Castle
Terrible communication. Took longer to have installed than was told by design consultant. When it finally was installed, the installers almost did not move my furniture back. Would not re screw my vent covers down. Did not finish the job on the stairs, had to come back later. Overall terrible experience. I can’t believe I have to pay $11,000+ for this awful experience. I will never recommend this company to anyone wanting to replace their flooring.
Dennis was an excellent installer. Chris was very helpful with the selection. Len directed me to them.
Sales person Len was great even bringing the Armstrong rep to show options for our high traffic area. Bringing all the samples to us was a very big PLUS. Install went well and the transition to a new sales rep Joe Ferdinando was smooth. Crew was very courteous and polite. Very little disruption as the work was done during working hours at our business. Any issues were quickly taken care off
Miller Edge/Roseanne Ortega
Looks great installed in our home.
Jim and Karen Kelly